Return & Refund Policy

At STPH, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Protein Bars, we offer a straightforward return and refund policy as follows:

1. Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.
• Products must be unopened, unused, and in their original packaging to be eligible for a full refund.
• Opened or partially used products are not eligible for return due to health and safety reasons.

2. How to Initiate a Return

• To start a return, please contact our Customer Service team at [email protected] with your order number and reason for return.
• Our team will provide you with a Return Authorization Number (RAN) and instructions on where to send the item.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping method to ensure the package is returned safely.

4. Refund Processing

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details.
• We will arrange a replacement or refund at no additional cost to you.

6. Exchanges

• We currently do not offer direct exchanges. Please return the unwanted product for a refund and place a new order.

7. Contact Us

If you have any questions about our return policy, please contact:
Email: [email protected]
Phone: +1 (609) 638-4473

Thank you for choosing STPH. We appreciate your business and are committed to your satisfaction.